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Active Directory User Account Not Syncing to Azure AD

I recently had an issue where I am working on an Office 365 rollout and in the early stages of the pilot group I came across a user which was not showing in Azure, and thus missing from the Office Online Portal.

I ran the IDfix utility which brought up no issues with the specific user. After engaging with Microsoft it was determined that an attribute in the AD object of this user was different to most other users and the query which Azure runs conflicted with this attribute. In our situation it was the msExchRecipientTypeDetails which was set to 2 for this particular user, and the Azure query we had filtered on only allowing if this was set to 1.

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